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Online Training FAQ

How does it work?

During the event you will have access to the course 24 hours a day from anywhere there is a computer with Internet access. When the event ends the access to the remote system will expire as well.

Network Diagram

The access steps process goes as follows:

  • Prior to the event you must run a connectivity test from their computer to make sure they can connect to our data centers. This ensures a smooth start when the training begins.
  • You will go to our hosted labs webpage to access the lab-environment remotely.
  • Using your assigned, unique access code you will be connected to a full-screen high performance remote desktop.


The lecture/discussion component of the class will be handled through Adobe Connect (which requires you have a recent version of the Flash player) and a phone conference bridge.

For the best results you should have a dual-monitor system (or second computer) so that you can watch the walkthrough exercises on one screen while following along with the instructor on the second screen concurrently. This setup essentially replicates the classroom experience. Otherwise, you may find yourself constantly toggling views between watching the instructor and working on exercises.

How do I register for an online class

You can register for an online class through this web site. Simply select your course from the home page and choose the course date for the location listed as "ONLINE"

What are the minimum system requirements for the local computers?

  • Pentium II or higher processor
  • 128MB Memory
  • Internet connection (cable/DSL is recommended)
  • Minimum 1024x768 Resolution
  • A web browser that supports ActiveX or Java

What browsers are supported on the client-side?

Any browser that supports ActiveX or Java should work. We have verified that the following browsers work:

  •  Internet Explorer 6.0 or higher
  •  Firefox 1.5 or higher
  •  Safari 2.0 or higher
  •  Opera 9.0 or higher
  •  Konqueror 2.0 or higher

 

What operating systems are supported on the client side?


Basically any operating system that supports ActiveX or Java will work. We have specifically tested and certified the following operating systems:

  • Windows 2000
  • Windows 2003
  • Windows XP
  • Windows Vista
  • Mac OS X
  • Linux
  • Solaris
  • FreeBSD

What viewers can I use to access the remote system?

The software is viewer-independent. There is built-in support for Microsoft Remote Desktop, VNC and Citrix. However, we can configure the system to support any viewer.

How much bandwidth is needed?

It is recommended to use high speed Internet access i.e. DSL or cable. Although a dial-up connection will work the responsiveness will suffer.

What if the students are far from DC?

Distance from the data center has little or no impact on performance. Our solution has been used worldwide by users located in Europe, the Middle East and Asia with no noticeable drop in performance.

Do you provide 24 x 7 support?

Our service includes 24x7 support access to a live person.